Customer Service Policy
Order processing
Orders typically process and ship within 3 business days of being placed. If there’s a delay, we’ll email you with an estimated shipping date. Processing time is separate from delivery time.
Shipping and delivery
We ship throughout the United States, including Alaska and Hawaii, and to Canada.
Standard US shipping typically takes 3–7 business days after shipment, depending on your location. Canadian delivery is estimated at 7–10 days after shipment. Delivery times are estimates, not guarantees.
Free standard shipping is available on US orders over $75, calculated before taxes and after discounts. Expedited shipping is also available at an additional cost.
Canadian orders do not qualify for free shipping. Customers in Canada are responsible for all shipping costs and any applicable duties and taxes.
Once your order ships, you’ll receive a confirmation email with tracking information.
Order cancellations and changes
Cancellation requests, product changes, and shipping address corrections must be submitted within 24 hours of placing your order. Email brittny@tradesofbrit.com with your order number and the changes you need.
Please provide an accurate and complete shipping address. Trades of Brit is not responsible for orders shipped to incorrect or incomplete addresses supplied by the customer.
Subscription cancellations
Subscriptions require a minimum commitment of 3 months before cancellation. Cancellation requests must be submitted at least 30 days before your next scheduled subscription order.
You can request cancellation through your subscription management link or by emailing brittny@tradesofbrit.com.
Returns and refunds
We generally do not accept returns, but we offer a 72-hour satisfaction guarantee. If you’re not satisfied with your purchase, email brittny@tradesofbrit.com within 72 hours of receiving your order. Include your order number and the reason for your refund request.
Approved refunds are processed to your original payment method within 5–7 business days. Sale items and gift cards are not eligible for returns.
If a return is required, the customer is responsible for return shipping costs unless the return is due to an error by Trades of Brit. Please contact us before mailing any product back so we can provide instructions.
For product concerns outside the 72-hour window, contact us with your order number and details. Depending on the concern, we may offer product guidance, a replacement, store credit, or a discount on a future purchase.
Exchanges
We do not offer routine product exchanges. If a product does not meet your expectations, please contact us within 72 hours of receiving your order so we can review your concern through our satisfaction guarantee.
Damaged, defective, or incorrect items
If your order arrives damaged or defective, email brittny@tradesofbrit.com immediately with your order number and details of the issue. We’ll provide a replacement at no additional cost, or store credit for the value of the affected item if you prefer not to receive a replacement.
If you receive the wrong item, email us with your order number and a photo of what arrived. Once we confirm the mistake, we’ll send the correct product at no additional cost. If we require the incorrect item to be returned, Trades of Brit will cover the return shipping.
Lost or missing packages
If your package appears lost or tracking shows it was delivered but you haven’t received it, email brittny@tradesofbrit.com with your order number and confirmation of your shipping address.
We provide replacements for packages confirmed lost by the carrier. Packages marked delivered but reported missing are reviewed case by case.
Custom and personalized orders
We accept custom and personalized orders. These orders require 5–7 business days to prepare before shipment and are not returnable.
Email brittny@tradesofbrit.com to discuss your custom-order request.
Wholesale
We offer wholesale orders with a minimum of 20 items total and at least 5 units of each product selected.
For wholesale inquiries, email brittny@tradesofbrit.com.
Forgotten discount codes
If you forget to apply a discount code when placing your order, email brittny@tradesofbrit.com. We can apply the discount to your next order.
Sold-out products and restocks
If a product is sold out, email brittny@tradesofbrit.com with the product name. We’ll let you know whether a restock is planned and share any available timing information.
Soap care
To help your soap last longer, keep it in a soap dish away from water between uses.
Contact us
For order questions, product guidance, custom orders, or wholesale inquiries, email brittny@tradesofbrit.com. Please include your order number when contacting us about an existing purchase.